The 82-086 handle set I purchased is to small

Question

Hello Swisco support, I know this must be a giant pain in the butt, But I would really... really appreciate your help. I purchased the below replacement door handle and the bolt holes are not far enough away from each other. I am attaching photos of the door handle I am trying to replace. Can you help me ID the correct one and help me exchange pleased?

Thank you so much

Casey · Accepted Answer

Hello.

I've come across this handle set in the past and, unfortunately, we do not carry any replacement handles with 5-1/2" hole spacing. It also looks like your mortise lock is a long, multipoint mortise, which we can not supply and will prevent our replacement handles from working for you. I'm sorry that we can not supply a replacement for you at this time.

You are more than welcome to return the handle set that you purchased. You can view our return policy here.