andersen sash balance part #1031

A quick learner from great meadows,nj says:
January 4, 2012
I'am looking for andersen part#1031.
Also now do you replace a sash balance? Any help would be great.
thank you
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Tom from SWISCO responded:
January 4, 2012
Thanks for posting in our discussion board! If your Andersen Sash Balance has the code #1031 printed on it, please take a look at our 24-1033. Does this match your hardware?

As for installation, you must first remove your sash from the window. From there, you can access your original Andersen Sash Balance. Replace it with your new hardware, and then place your sash back in the window.
A quick learner from great meadows,nj says:
January 4, 2012
Thank you I understand. How do I connect the other
end of the pull cord to the sash.
Thank you
Bill
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Tom from SWISCO responded:
January 5, 2012
There should be a pin that the cord is attached to that fits into a slot located in the sash itself.
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