anderson awning window operator

A quick learner from kailua says:
Is there a difference between operator 39-099 and 39-343. I bought one with the adaptor plate, and I do not need to use the plate. After installing the operator, I cannot close the window completely, the arm of the operator is hitting the window sill. Any suggestion?
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting. Are you sure you don't need to use the adapter plate? You might want to give it a try just in case. It may give your operator enough height so that the arm doesn't bump against the sill.

The 39-343 fits Andersen's Perma-Shield Enhanced awning windows from 1995 to 1998, while the 39-099 fits Perma-Sheild Improved E-Z Awning windows 1999 to present.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)