anderson window balast

A handy person from chesterfield,mo says:
I need a new one of these. I broke the string that retracts into the assemblage.
do you have one to purchase or do you know where i can get one in my area?
PS. I LOVE your video on how to replace it. That is how i learned how to remove my windows so that I can paint them!!
AWESOME! and thanks! but sure enough, I broke one.
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Thank you! I'm glad you like our site, though I'm sorry you ran into some trouble. For this balance, see our 24-11R balance. For the opposite side, see our 24-11L. You can purchase these directly from our site.
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