balance connection to sash pivot broken

Hey Chuck. It looks like you need new pivot shoes. I am confident we can help, but there are many different pivot shoes this might be, as you can see from our selection here. You'll need to remove your old one and measure the exact width and thickness. Give us those dimensions, and we should be able to find what you need from our catalog. See the video on this page that details how to remove and replace pivot shoes like this.