balance for viking SH

A contractor from Cameron Park, Ca says:
27" x 5/8" o.d. (1/2" ID)
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Hey, thanks for posting. I've narrowed this down to two possible channel balance Series: either our Series 380 or our Series 385.

Now, as you can see, the only difference between these two Series is their bottom shoe. The Series 380 uses the 15-005 while the Series 385 uses the 15-004. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match.
15-004 and 15-005
A contractor from Cameron Park, Ca says:
Thank you for your quick response.
Mine is 15-005. I only need four (full balance, not just shoe).
I also need 12 (6 pairs)of rollers for some of the Viking sliders in this house. By reading other threads I need 87-036.
Thank you
Gary
Profile picture of Tom
Tom from SWISCO responded:
That's fine, I'm not suggesting you replace the shoes. The two balance Series I recommend come with them already attached, I just wanted you to confirm which you had. Since you have the 15-005, I recommend our Series 380 channel balance.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.