balance inquiry

Quick Learner
I have M&W windows in my house. There are about 25 inch springs on each side fitted with mountings at both ends. These springs help in sliding the windows. The spring mountings are broken and I can't slide this window any more. Can I get the mountings or the complete Chanel mountings for replacement?
The pictures of springs, window and channel are attached.
5 user uploaded images
2 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hello there!

Thank you for reaching out to us. I'm afraid we can't replace the hardware shown here. Is this a wood window? If so, a local millwork should be able to assist. I am very sorry that we couldn't be of more help. 

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