balance inquiry

Quick Learner
I am reaching out on behalf of my client. They need to replace the springs in one of their Peachtree windows. The window isn?t opening/closing properly. I cannot find a CT based vendor that carries this product.
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8 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hello there!

I can't identify what you have from these photos, unfortunately. I would need to see an undamaged balance removed from the window along with any attachments in order to help. Let me know if that's something you can get for us!

Quick Learner
I was unable to remove the balance but I did manage to get a photo of the number on the balance. Hope this helps! Thank you!
2 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

I'm afraid the stamps don't help us identify your hardware. The best and only way for us to help is if we see the balance and its attachments completely removed from the window. 

Quick Learner

Good Afternoon,

Do you happen to have a Peachtree window balance approx 24"? I ordered a new balance that I thought would work (new balance is on the right) however, it is smaller and the end looks different than the original one that came in the window (on the left)

Thank you,

Whitney 

1 user uploaded image
Emily
Emily from SWISCO
SWISCO
Expert

Your old balance reminds me of the S745. We only carry the Series 745 in a few lengths which you can find here. Take a look at the specifications and see how they compare with your original balance. 

Quick Learner
Ok. Thank you so much! The stamp on the original balance is 23 3 KV CMC 4. Does that mean the weight of the window is 30lbs? It is not my house, I am helping out a client who does not live at the home any more and I have no way of removing the window and weighing it so I am trying to find another way to determine the weight. Thank you so much!
Emily
Emily from SWISCO
SWISCO
Expert

The stamp on this balance doesn't correspond with any of our options which means that the only way to determine the proper option is to weigh the window sash on a scale, unfortunately. I know that's not ideal but you don't want to guess the sash weight when it comes to picking a spring strength option as these are precise balances. 

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