have a window with 2 bent balance rods with missing springs. No wheel is on the bottom. I believe it may be an S370 from your pictures, but I have some pictures for you below. Please tell me the price and when you could ship them or return me to a local Swisco shop near Parker, Brighton or Denver Colorado.Your picture 19-004 is the right one on the top with the wings on the spring side, but the bottom has no wings that stick out on the back like the top does, but has a plastic piece that extends forward. I will send you a picture to show the bottom.
Another 71" window also fell apart and it has a marking 3430 BSI AT and is measured as 35" long. I will need two of these also.
balance inquiry
Quick Learner
Sep 5, 2023 9:54 am
3 user uploaded images
6 Replies
Emily from SWISCO
Sep 6, 2023 1:03 pm
Thank you for contacting us! I'm afraid I can't identify your balance from these photos alone. The top fitting is a very important detail but it isn't shown here. May we see photos of yours?
We'd also like you to measure the bottom fitting as shown below. It looks like yours may be damaged so you'll want to measure an undamaged version for an accurate size.
Comparison of the S351 and S390 balance shoes.
Quick Learner from CO 80601
Sep 6, 2023 1:42 pm
6 Sept 2023 Dear Emily, I appreciate your concern. One window has a balance marked 2830 BSI AT that needs 2 rods, and another stamped 3430 BSI AT that measure 1/2" wide. The top looks like your 19-004 with wings in the spring/back side and the bottom looks like either 15-001 or 15-002, but I don't see extensions rearward, but they may have broken off.
I was unable to download my other pictures, so maybe you have an email address that I can send them to. I am on the road and will return home to measure this piece on 16 September, so no big rush and I will keep your email and measure it then. Thanks Daryl
Emily from SWISCO
Sep 7, 2023 8:09 am
Sure if you're having trouble uploading your photos to the part identifier, you can email them to help@swisco.com with the reference number D301562.
Quick Learner from CO 80601
Sep 9, 2023 1:19 pm
9 Sept 2023
Ref: D301562
Hi Emily,
These are the pictures for the rod stamped 2830 BSI AT. The other two that I need are stamped 3430 BSI AT. I will take a close measurement of the bottom part on 16 September when I return home and send it. Do you have an idea what 4 rods would cost?
Thanks Daryl
Ref: D301562
Hi Emily,
These are the pictures for the rod stamped 2830 BSI AT. The other two that I need are stamped 3430 BSI AT. I will take a close measurement of the bottom part on 16 September when I return home and send it. Do you have an idea what 4 rods would cost?
Thanks Daryl
5 user uploaded images
Emily from SWISCO
Sep 11, 2023 9:24 am
Thanks for getting back to me! Based on what I see in these new photos, I'd agree the Series 370 channel balance is what you want as long as the bottom fitting is non-winged and measures 1" deep. I also recommend the 3430 option for the 3430 stamped balance and the 2830 option for the 2830 stamped balance.
Pricing can be found on the S370-35 and S370-29 store pages as well!
Related Products
Related Videos
Related Guides
