balancer question.

A quick learner from North Ft Myers Florida says:
I purchased some 18-166 Top sash guides from you recently and thought my troubles were over but now am not sure.

The window is very difficult to raise and I noticed the balancer on the left side pokes out from under the sash. Had a difficult time closing the window and also removing the sash to see what was the matter. Found the bottom clip hanging away from the balancer and when I jiggled it it snapped back.

Should I replace the balancers and which one? Number on the balancer is 29-9 GA2 CMC 24 and the sash weighs about 28 lbs.
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Paul from SWISCO responded:
Thanks for posting! Actually, it sounds like you might have solved the problem when the hook snapped back in the balance. Does the window work better now? If not, you will need to replace the balance.

I see that you saw our S385-30. Does that match your hardware? For a 28 pounds sash I would recommend the 2940 option.
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