balancer replacement

A home owner from Copperopolis, California says:
If you can determine which balancer is needed to match the letters and numbers in the photo, I would like to order two.
Thumbnail of the uploaded file named Milgard Balancer-bathroom.jpg
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Emily from SWISCO responded:

Hello!

The numbers printed on your balance don't help us identify it, unfortunately. We specifically need to see photos of the top and bottom fittings in order to help. See the related video for more information. 

A home owner from Copperopolis, California says:
Attached are photos of the top and bottom fittings. The metal channel measures 24 ".
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Thumbnail of the uploaded file named IMG_0484.jpg
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Emily from SWISCO responded:

Thank you kindly for getting back to us. I recommend either the Series 380 or Series 385 channel balances. You'll have to measure as shown below to determine the best match. Based on the stamp on your metal channel, I also recommend the 2350 option. 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

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