balances & tilt latches for andersen 200 window bought 09/2009

A handy person from chicago says:
sash #17879925*3*1*1
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Tom from SWISCO responded:

I'm afraid that I couldn't match that number up to anything in our database. We may still be able to help but I will require yo to remove the balance in question from the window and show me a couple photos of it. I would also like a clear picture of every number stamped on its casing.

Please note that I may need more information and photos from you after that, but I have to know what to ask for, first.

A handy person from chicago says:
see attached
Thumbnail of the uploaded file named tempImagexWzoan.gif
Thumbnail of the uploaded file named 0B788241-3499-419D-BDFF-E67B231451F5.jpeg
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Tom from SWISCO responded:

Thanks! Looks like you need a new tilt latch and balance assembly. For the tilt latch, we sell these as a pair: see our 26-408 set and compare our dimensions to your original to confirm that they match.

For the balance, we sell the individual components separately. See our 15-087 housing pivot, 16-031 bracket, and Series 180 spring. You will need the stamp printed on the old spring to confirm which weight option to select.

15-087 : Coil Housing Pivot
Coil Housing Pivot
15-087
$6.15
VIEW >
26-408 : Tilt Latch Pair
Tilt Latch Pair
26-408
$3.73
VIEW >
16-031 : Mounting Bracket
Mounting Bracket
16-031
$0.90
VIEW >
How to remove window pivot shoes
How to remove window pivot shoes
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Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Removing and installing flush mount tilt latches
Removing and installing flush mount tilt latches
VIDEO
WATCH >
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