black window piece

Purchasing Agent from Acton

Nov 10, 2020 1:57 pm

wondering if anyone is able to ID this piece from the top and bottom of a window. It may be some type of limiter. the Tech was not really sure. Any help would be great.

1 user uploaded image

6 Replies

Tom from SWISCO

Nov 16, 2020 11:13 am

The piece on the left looks like a top sash guide, but I'm not certain about the piece on the right. Starting with the top sash guide, I'd like for you to show me a picture of it from the front, if possible. For the other part, can you show me what this looks like while it's installed?

Purchasing Agent from Acton

Nov 16, 2020 11:29 am

Thank you! I would agree it is a top sash guide and I believe the second piece screws to the guide. Unfortunately the techs did not get a pic of the piece installed on the sash but I have included some more pics. Looking to order these if they are still around.

3 user uploaded images

Tom from SWISCO

Nov 17, 2020 1:50 pm

Thanks again for waiting. Your top sash guide looks like a match for our 18-169. I'm very confident this is what you want. The other piece looks to be a shim of some kind. I believe it's supposed to add depth to the bottom balance shoe. Unfortunately, we don't have a replacement for this part. They usually don't wear down, since they're not exposed to any direct friction. Could you reuse it?

Purchasing Agent from Acton

Nov 18, 2020 9:00 am

I think we should be able to reuse the shims. Thank you again for the help. I will be ordering those today.

Tom from SWISCO

Nov 18, 2020 1:03 pm

Great! Glad to hear it. Thank you very much for your business, it means a lot.