block and tackle window balance replacement

A quick learner from Kansas says:
Hello,

I am attaching a picture of the broken window in my daughters window. Would it be possible to get direction for the proper replacement for the balance and the shoes? Thank you.
Thumbnail of the uploaded file named Window Balance.jpg
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Paul from SWISCO responded:

Thanks for posting. We believe you have a vinyl tilt in window that uses S770-28 with a spring weight (28C) balance. Please tilt in your sash and remove so you can compare the photos and information on our product page with your balance to be sure. Our video below explains how to remove a tilt window channel balance if you need help. 

How to replace a tilt-window channel balance.
How to replace a tilt-window channel balance.
VIDEO
WATCH >
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