bolts cant be retracted

A home owner from selden new york says:
November 2, 2020
the two bolts remain in fixed locked position and i cant figure out how to bring them back into the handle set. i do NOT have a key for the lock. the inside small handle to turn the bolts just spins around without engaging the bolts
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Tom from SWISCO responded:
November 5, 2020

It sounds like you need a new mortise lock. Yours looks a lot like our 40-191, but look it over and let me know if you agree.
Storm Door Multi-point Mortise Lock, Pella
Storm Door Multi-point Mortise Lock, Pella
40-191
$32.90
SWISCO 40-191 Storm Door Multi-Point Mortise Lock by Pella
SWISCO 40-191 Storm Door Multi-Point Mortise Lock by Pella
VIDEO
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How to flip a storm door mortise latch.
How to flip a storm door mortise latch.
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40-191 Mortise Lock Latch Assembly Removal
40-191 Mortise Lock Latch Assembly Removal
GUIDE
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