bottom window of Therma Star Pella,

Hi there!

We'd be happy to help but we'll need to see some pictures of the hardware in question. I may need more photos and info after that, but I have to know what to ask for first. Just something to keep in mind.

I'm afraid we've never received them. Can you try re-uploading them? You can also email your photos to help@swisco.com with reference number D236953.