broken balance cords

A quick learner from CA says:
I have been looking for a while for these, but do not want to make a mistake and buy the wrong units, I know mine have wings on the attachments, and they measure 27" from one end of the metal channel to the other end.
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Emily from SWISCO responded:

Hello!

With this combination of attachments, you could have either an S380-27 or S385-27 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You will also need a 2640 stamp option. 

If you have any questions just let us know!

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A quick learner from CA says:
I'd call this 1-3/32, so what should I order?
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Emily from SWISCO responded:

If your bottom attachment measures as 1-3/32", you'll need the S385-27 with a 2640 stamp option. 

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