broken balance cords

A quick learner from CA says:
I have been looking for a while for these, but do not want to make a mistake and buy the wrong units, I know mine have wings on the attachments, and they measure 27" from one end of the metal channel to the other end.
Thumbnail of the uploaded file named 20220105_153518.jpg
Thumbnail of the uploaded file named 20220105_153529.jpg
Thumbnail of the uploaded file named 20220105_153701.jpg
Thumbnail of the uploaded file named 20220105_153710.jpg
Thumbnail of the uploaded file named 20220105_153720.jpg
Profile picture of Emily
Emily from SWISCO responded:

Hello!

With this combination of attachments, you could have either an S380-27 or S385-27 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You will also need a 2640 stamp option. 

If you have any questions just let us know!

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A quick learner from CA says:
I'd call this 1-3/32, so what should I order?
Thumbnail of the uploaded file named 20220110_092210.jpg
Profile picture of Emily
Emily from SWISCO responded:

If your bottom attachment measures as 1-3/32", you'll need the S385-27 with a 2640 stamp option. 

How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to replace a channel balance
How to replace a channel balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.