broken coil balance spring

A home owner from Wyckoff, NJ says:
August 30, 2020
There are 3 photos, one showing the broken coil spring on our vinyl window, one showing the unbroken spring and the third showing that we do not have a notch to slide the parts in and out.

The shoe has the number 4 on it, so that must be the size.

I saw one of your videos showing you can use a jamb spreader set to open the jamb enough to work the parts in and out. We do not have these. Do you know anyone in NJ who can replace the parts if we order them?
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Casey from SWISCO responded:
September 2, 2020

Hello,

You'll need to remove your balance hardware to confirm but I suspect you could use our 15-087 housing pivot and S180 coils as replacements. The original coils should have a number stamped on them that will tell you the spring tension required to support your window. 

We've also related a video demonstrating the cutout method to remove your hardware. Many of our customers are able to complete these repairs themselves but a local handyman should also be able to assist you. Thank you!
Coil Housing Pivot
Coil Housing Pivot
15-087
$5.97
Mounting Bracket
Mounting Bracket
16-024
$0.66
Tandem Coil Housing
Tandem Coil Housing
15-086
$1.68
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
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