broken connector mounted on bottom of awning window : SWISCO.com

Handy Person from 08730

Sep 14, 2023 1:43 pm

In first photo the black connector with the two posts broke.
Second photo shows undamaged unit. It mounts on the bottom of awning window and connects to window crank. I need 10.

2 user uploaded images

7 Replies

Emily from SWISCO

Sep 15, 2023 9:45 am

Hi there!

The bracket shown here looks like the 39-340 to me. Review the specifications and see how they compare with yours. If they match up, you can place an order directly on our website whenever you'd like!

Dimensions for 39-340

Side profile view with measurements

Handy Person from 08730

Sep 15, 2023 11:01 am

Thanks for the quick response. The window company shows 39-692 as the part number, while you show 39- 340. The parts look identical, especially in the placement of screw holes. Your suggestion looks okay, but I thought I'd run the number disparity by you.

Do you also have slide clips from the crank arms that attach to the posts of the above part?

Emily from SWISCO

Sep 15, 2023 12:04 pm

I'm afraid we aren't familiar with this part number and couldn't cross-reference it. However, I'm not too sure what side clips you're referencing. May we see photos of them?

Handy Person from 08730

Sep 15, 2023 1:03 pm

The clip in the photo slides on the arm of the window crank and locks the arm on the post of the roto awning bracket.

1 user uploaded image

Emily from SWISCO

Sep 15, 2023 1:37 pm

Thank you! We don't sell these clips separately, unfortunately. They're only sold with the 39-393 operator. I am very sorry for the inconvenience.

Handy Person from 08730

Sep 15, 2023 2:47 pm

HI EMILY,
THANK YOU FOR YOUR TIMELY AND EFFICIENT HELP. THE ITEMS ARE SIMPLE, BUT WITHOUT THEM I WOULDN'T HAVE BEEN ABLE TO OPEN THE WINDOWS.