broken pieces

A home owner from 33486 says:
August 9, 2020
Hi,

It seems that the plastic pieces holding my windows that are 30+ years old are all breaking.

I have taken out the channels balances out and they seem OK, but on windows having issue its all the plastic that is broken.

Based on the pics, I have provided, is it possible to just get the plastic pieces for the channel balances, window frame and window itself?

Thanks,
Darius.
Thumbnail of the uploaded file named IMG_2161.JPG
Thumbnail of the uploaded file named IMG_2160.JPG
Thumbnail of the uploaded file named IMG_2158.JPG
Thumbnail of the uploaded file named IMG_2159.JPG
Thumbnail of the uploaded file named IMG_2157.JPG
Profile picture of Casey
Casey from SWISCO responded:
August 12, 2020

Hello,

Due to the age of your windows, I would recommend replacing the balances entirely. Take a look at our S377-31 channel balance with 3020 spring strength options. Also, see our 16-023 take out clips and 18-042 top sash guides and see how they compare to undamaged hardware from your other windows. 

Unfortunately, our company does not supply window frames or sashes. That is something you would need to contact a local window fabricator for. Thanks for posting!
31" Series 377 Channel Balance
31" Series 377 Channel Balance
S377-31
$11.52
Pan Am Take Out Clip
Pan Am Take Out Clip
16-023
$1.17
Top Sash Guide Pair, Pan Am
Top Sash Guide Pair, Pan Am
18-042
$1.97
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.