broken window balance

A handy person from South Jersey says:
hello, looking for a replacement window balance. part number says 5.232.208 on the actual housing (it's cracked) I will also need a replacement coil, the one that broke has the number 6 on it. the etching on the window says 'American Vinyl '17 '
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Paul from SWISCO responded:

Greetings. What is the width of the coil spring? Does the sash use one or two coil springs on each side? May we see the pivot bar on the sash?

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