bsi balance

Thanks for writing in! There is a good chance we can supply you with the replacement balance you need however, to be absolutely sure I'll need to see a photo of an undamaged balance removed from the window.

I am specifically looking to see a photo of the top and bottom plastic attachments from the balance. The stamp provided only indicates the weight range the balance can carry to support the sash. Unfortunately, we cannot use it to identify the exact series you need.

If this is a tilt window, I'll need to see any attachments that could possibly be left behind in the window or that could possibly be attached to the bottom of the window. If there is a hook at the top of the balance, I'll need to see the space in the window channel where the hook connects.

Please feel free to reach out with any other questions in the meantime.