Dave Sr. from SWISCO responded:
April 13, 2017
I took another look at the video myself. In removing the latch it looks like you need to wiggle the latch to remove it from the door. In my own experience I know it can be a little tight. Try using a spray lubricant like a silicone spray, that could help loosen it up. Also if you can take a look inside the door cut out to see if there is any wear in the door that could be hanging it up.
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