Tom from SWISCO responded:
October 2, 2017
Can you show us this unit that you've installed? It's hard to visualize the description you're giving.
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Dave Sr. from SWISCO responded:
October 6, 2017
I do hear this from time to time. You will have to reset the cylinder in the proper position. Try reinstalling the key by turning it so it will be in another sequence or direction. I think if you were to install the key cylinder in the upright position, and the latch in the locked position, that could help. Also look at our videos on the right side of this page, they may help.
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