Bob from SWISCO responded:
September 4, 2019
Thanks for writing in. Hm. I'm honestly not sure why this wouldn't have worked for you, as the 38-098, 38-097, and 38-079 are all the correct parts. I'm forwarding this discussion to one of my senior colleagues who may have a better idea of what the issue is, and we'll get back to you as soon as we can. Many thanks. |
Tim from SWISCO responded:
September 12, 2019
I'm afraid that your lock is no longer made, but the manufacturer recommends the locks Bob recommended. I'm not sure what the issue might be. Some things to look out for: be sure the keeper is not being installed backwards. Assuming it;s on properly, try slightly bending the keeper to the right with pliers, and then left if necessary. It sounds to me like the keeper is slightly off the precise required location. A little manipulation can help. |