carodco window cam lugs

A home owner from schoharie county, NY says:
the cam lugs attached to the window slides are broken and don't turn the locking cams to activate the tension strings.
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Casey from SWISCO responded:

I am sorry to hear that you are having trouble with your hardware. Could we see photos of the parts that are giving you issues? We'd like to see what replacements can be offered to resolve this issue.

A home owner from schoharie county, NY says:
Picture of sash lug that turns locking cam in jamb pack.
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Casey from SWISCO responded:

It looks like our 17-056 tilt pivot is a close match to yours. Take a look at our product page and dimensions to confirm whether this will work for you. Thank you!

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