casement window crank does not engage arm to push window open.

A home owner from Los Angeles, 90048 says:
Our crank just spins around not engaging the mechanism to push open the windwo.
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Lauren from SWISCO responded:

Hello, thank you for posting,

It sounds like the gear of your operator is stripped. We recommend taking a look at the 39-268 operator as a potential replacements. Please review the overall style and dimensions to see how it compares to your original. Let us know what you think and if you have any additional questions. 

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