casement window crank handle replacement

Question

hello,

i am looking to replace the crank handle on one of my casement windows. the crank had a white plastic "washer" that broke and it came out with the mechanism attached.

i removed the screw and took out the mechanism. i attach photos.

i do not know the name of the window manufacturer, windows were in the house when i moved in 30 years ago. no name, or identifying features on windows or crank handle. a sales person at Lowe's suggested they are Ponzi brand windows? not sure. can you help me replace it.

thank you.

Yolanda

Casey · Accepted Answer

Hello,

It looks like the spline that attaches the handle to the operator is broken. Unforutnately, that means the entire assembly will need to be replaced since that part can't be repaired or replaced. If you could show us a photo of your operator with the window open so the arms that move the sash are fully visible, we'll be able to narrow down your replacement options. Thank you.