certainteed sash removal

A handy person from connecticut says:
I just purchased 2 replacement pivots from you as I broke them trying to remove the broken bottom window sash of a 2005 certainteed double hung window. I cant figure out how to remove the sash- the sliding pivot pin holder seems very difficult to turn and I assume you need to turn it up and down to get the pivot pin out of the top of it. do I need to also replace the sliding pivot holders? what is the trick to removal?
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Paul from SWISCO responded:
Thanks for posting. I'm not sure exactly what the problem is. It sounds like the pivot block is frozen, and that's why your tilt bars are breaking. You should take a look at this tutorial video on how to replace a tilt window spiral balance; in it, you can see the proper method of removing a tilt window sash.
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