channel balance

A home owner from North Palm Beach says:
January 16, 2021
I need to replace my channel balance for my PGT single hung window. The aluminum channel is 23 1/2" long x 1/2" x 1/2" and marked with 23-2 JX CMC 11
What replacement part do I need?
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Bob from SWISCO responded:
January 19, 2021

Thanks for writing in. Can you show me closer pictures of the nylon fittings at both ends? Can you also confirm the metal channel length, not including the fittings at each end? From there I'll do my best to narrow this down for you. Thanks. 
A home owner from North Palm Beach says:
January 19, 2021
Bob
As you can see the one end of the channel is rusted, the edge is 23 7/8" even though I previously wrote 23 1/2" which is what is left of most of the channel

Thank you
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Bob from SWISCO responded:
January 20, 2021

This might be an S395-24, which has a 24" long metal channel and a top fitting with wings (those side tabs) and a bottom nylon shoe with no wings. But I'd compare with an an undamaged balance from an identical window to confirm. You'll need a stamp option of 2320.
A home owner from North Palm Beach says:
January 20, 2021
Here is a photo of the undamaged nylon shoe from the other side of the window.
The metal channel is exactly 24"
I dont know what you meant with "a stamp option of 2320"

Thank you
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Bob from SWISCO responded:
January 21, 2021

Yes, this shoe lacks wings, so the S395-24 should be what you need. 

When you find the balance you want, you then have to choose a stamp option. The stamp option just reflects the weight range the balance is calibrated to support. Your old balance used a stamp code of 23-2, which is the same as our 2320 option. This will support a window sash in the weight range of 9 through 15 pounds. 
A home owner from North Palm Beach says:
January 21, 2021
Bob
Just ordered two
Thanks
24" Series 395 Channel Balance
24" Series 395 Channel Balance
S395-24
$10.03
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