Tom from SWISCO responded:
March 14, 2016
Thanks for posting, Chris. Can you show me a few pictures of the balance in question? I will need to see a clear picture of both ends. Can you also tell me the weight of your sash?
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Paul from SWISCO responded:
March 17, 2016
Hey, Chris. Your bottom balance nylon shoe is broken off, so I can't be sure exactly what you have. Seeing as how you're in Florida, chances are you need our S395-30 side load balance. Please compare the nylon ends to an undamaged balance to confirm.
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Tom from SWISCO responded:
March 24, 2016
Your old stamp of "299" uses an old system that is no longer used by manufacturers. One of our standard options may work for you, but you will need to weigh your sash and refer to the chart found on the S395-30 store page to confirm which.
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Tom from SWISCO responded:
March 25, 2016
The options represent how much weight the balance can support, but they are only representative. We show how much weight each option can support on the S395-30 store page. You can find our chart under the product description. You will need to weigh your sash and refer to that chart to find the best option.
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