Welcome to SWISCO. You've provided a good bit of information, but not enough to identify the balance. The best way to help us do that is to send in photos showing both ends of the balance. Once we see the plastic top and shoe, we will be able to judge what Series of balance you need.
Handy Person from Napa, CA
Aug 14, 2017 4:26 pm
Issue # D93136
Handy Person from Napa, CA
Aug 17, 2017 4:39 pm
D93136
Handy Person from Napa, CA
Aug 17, 2017 4:41 pm
Do you need additional photos/
Tom from SWISCO
Aug 17, 2017 4:59 pm
Hello! This is a 27" balance with a 2640 stamp option. This is important, so remember that when you go to order. As for the Series of balance you need to order, it's either the Series 380 or Series 385. The difference lies in the shoe. Measure it as shown below. For a 1" shoe, you need S380-27 (2640) and for a 1-3/32" shoe, you need S385-27 (2640). Hope that helps.
Comparison of the S378, S380 and S385 balance shoes.
Handy Person from n
Aug 18, 2017 12:20 pm
Hi Mike, to double check the exact measurement that you show: You're measuring the O.D. of the shoe, not from the top to the inside edge of the shoe, correct? Thanks, Larry
Paul from SWISCO
Aug 22, 2017 10:18 am
Correct. From the heel to toe, it measures 1-3/32".
Handy Person from Napa, CA
Sep 19, 2017 5:12 pm
First off, Thanks for all your expert help as the part I ordered is the correct part for my windows. That said I have a total of (5) five windows of this brand and size so will need torder an additional (9) # S385-27 (2640) channel balances. Thanks again for your help. Larry
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