channel balance

A quick learner from North Bend, Oregon says:
October 10, 2017
I'm trying to figure out what channel balance I need. The length of the metal channel is 25 and 3/4 inches. The only thing I can find stamped on it are the numbers 25 2. It also says BSI. It looks like product code S385-25. I don't know how to tell the sash weight range I need or if this product will even work. Please advise. Thank you.

Doug
Profile picture of Casey
Casey from SWISCO responded:
October 11, 2017
Hi Doug: In order to determine which series balance you need, we need to see photos of both ends of your balance. Your stamp tells me you need to order a 26" length with a 2520 stamp option. To be completely certain of that, you can take the sash out of the window and weigh it.
25" Series 385 Channel Balance
25" Series 385 Channel Balance
S385-25
$10.55
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.