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Tom from SWISCO responded:
June 17, 2019
I'm afraid not. You have a very special kind of balance that is only used on hinged windows. It's rare but not unheard of. We can supply it, but only as a custom order. The thing is, this is an asymmetrical balance system. What this means is that the left and right side will be different on the same window. To start, one side will have the 19-008 top nylon fitting and 15-025 bottom nylon fitting. The other side, however, will have the 19-008 top nylon fitting and NO bottom fitting at all. In addition to this, each balance will have a different stamp. So, to start, I'd like you to identify which balance is which in your window and tell me which stamped balance has both nylon fittings, and which stamp has just the top. Then, tell me how many of each you need. Once I have that information, I'll email you an order link and price quote for each type. |
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Tom from SWISCO responded:
June 18, 2019
Perfect! This is exactly what we needed to know. So it sounds like you need seven 2540 balances with a 19-008 top and no bottom, and then seven 2520 balances with a 19-008 top and 15-025 bottom. I'll go ahead and shoot those order links over now. You'll be getting two of them, one for each side. These order links will allow you to add the special balances to your cart as if they were any other standard part. You can then add the other products to your cart as normal. Thanks for reaching out to us, and especially for considering us for your business. It means a lot! |
