Kinro window channel balance parts

A quick learner from Rancho Cucamonga, california says:
I have Kinro windows, single hung approx. 30" x 59 1/2". I'm having some problems with the channel balance(s). As near as I can tell the only thing I see broken is the "channel balance top". The balance is 28" long and the top that looks most similar is part #19-005. Can you advise me? Thank You, Gordon
A quick learner from Rancho Cucamonga, California says:
I already sent you a question, my ref. # is 8752. I may have referred to the wrong part that I was looking at. The part I think I need is 19-005. It's a channel balance top. I have Kenro windows and this looks like the only broken part. Thank You, Gordon
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Mike from SWISCO responded:
Good Afternoon,

Can you submit a picture of both the top and bottom your channel balance? Also, take a close look at the metal channel, you should be able to find a stamp on it. We will need this stamp to figure out which strength and length channel balance you will need.
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