channel balance replacement

A quick learner from california says:
is this the right replacement part? S380-33

my stamp part reads "32 9 CW CMC 10". what does that mean?

what option should i choose. thanx.
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Tom from SWISCO responded:
Thanks for posting! I am not sure if your balance is the S380-33 without first knowing what your attachments are. Did you compare the dimensions of your attachments to the 19-005 and 15-005? How do they match up?

As for the stamp, it is indicative of the balance's weight--that is, how heavy a sash it can support. Unfortunately, the stamp of 32 9 does not correspond to any of our existing options. I'll have to know the weight of your window sash in order to identify the proper option. You can determine this by removing it from the window and placing it on a scale. Any common bathroom scale should do. Let me know!
A quick learner from Pleasanton CA says:

I compared the dimensions and they matched up.

i found the part from original manufacturer milgard.

thanx for responding to my inquiry. your company
provides good feedback and sells parts that
i cannot find anywhere else, in store or on
the net.

I will measure the weight and confirm the dimension and come back to you if the parts from milgard do not work (crossing my fingers).
Profile picture of Tom
Tom from SWISCO responded:
Great news! I'm glad you're pleased with our service. Please let me know if you have any other questions, and I would be more than happy to help.
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