Casey from SWISCO responded:
February 4, 2021
Hello, We'd be happy to help but we would need to see an undamaged balance removed from the window, including the top and bottom attachments. Also, please remove and show us an undamaged top sash guide that holds your balance in place, along with dimensions. Thank you! |
Casey from SWISCO responded:
February 5, 2021
The 19-005 is just the top attachment of the balance. The top sash guide is connected to the top corners of the window sash and its purpose is to keep the balances in place. In order to identify a replacement, we would also need to see an undamaged guide removed from the window, along with dimensions to compare to our selection here. |
Casey from SWISCO responded:
February 5, 2021
With this combination of attachments, you could have either an S380-30 or S385-30 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need 2930 spring strength options for your replacement balances. As for your top sash guide, take a look at our 18-171. Thank you and let us know if you have any other questions or concerns. Comparison of the S380 and S385 balance shoes.
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