28" channel balances needed

A handy person from Victoria, TX says:
My existing channel balances are stamped 2730%, measure 9/16" wide, 28" long. Looking at your website, it looks like I have a 19-005 top and 15-001 or 15-002 shoe on these but I didn't see that combination shown in the 1/2" balance section. I am including some photos that I hope will aid in the identification of these parts. I need to replace the entire balance assembly.
A customer submitted photo of channel balance attachments.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting! With a winged top attachment, and a non-winged bottom attachment, it would appear that you will need a custom balance. Before I can give you a form to fill out, though, I just need to confirm if you have the 15-001 or 15-002. Please compare the dimensions of your hardware to those two shoes and let me know. Keep in mind that the difference may not seem like much, but it is still vital for the operation of your balances.
A handy person says:
The shoes are 1 1/8" deep so that would match up with the 15-001 dimensions shown.
Profile picture of Tom
Tom from SWISCO responded:
Thank you for the clarification. In that case, you need a S395-28 with the 2730 option.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.