channel balances and balance top

A home owner from El Centro CA says:
the number on the balance is 284 HL CALDWELL and the metal is 29 inches long
and they are 1/2 inch, also I think that the top is part # 18-009 black
User submitted photos of a window balance.
A home owner from El Centro CA says:
on monday I sent you some pictures of my parts. Have not heard back I think that I have figured out the parts I need but because my sash weights real close to the next step up would it still work if I got the stronger spring. Bill
Profile picture of Paul
Paul from SWISCO responded:
Thanks for posting, Bill. From your photos, I believe our S395-29 channel load with a spring strength option or 2840 will replace this. For the black top sash guide, see our 18-009 for a possible match. Let me know what you think!
A quick learner from El Centro CA says:
Thank you Paul, got these and they worked great.
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