White plastic piece at bottom of channel balancer. The only number on the channel is 2320. Other channels that are the same size say 2340.
I need the stop that is on the sash that, when missing, allows the channel to spring up to the top. (photo in this post). Also need the bottom plastic piece that seems to act as a "wedge" to secure the sash (picture is in the first post)
The only identification I can see on all of the window are 4 numbers that don't make much sense because exactly the same channels have different numbers. I do know that the channel's exterior measurement is 9/16" and the interior is 1/2". Hard to measure the top piece that attaches to the sash.
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Bob from SWISCO responded:
February 25, 2019
Thanks for posting. For your Top Sash Guides, see our 18-042. Compare the dimensions listed on the product page with your old parts, and see if you think they could work for you. Your channel balance's bottom nylon shoe looks like either our 15-005 or 15-004. The only difference between these two shoes is their 'depth'. For the 15-005, the depth is 1". For the 15-004, it is 1-3/32". Compare with your old shoe and see what matches best. All that aside, replacing your balance's nylon attachments is a bit of a process, and it may be easier to simply replace your damaged channel balances. If you choose to replace your balances, show us pictures of the top nylon attachment, and also confirm that the length of the metal channels, not including the end attachments, is 24". Then we can help identify what you need. If you want to attempt replacing the nylon shoes yourself, see the video below for details. |
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Bob from SWISCO responded:
February 25, 2019
Sounds like a plan! let us know how the repair works out. |
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Bob from SWISCO responded:
March 14, 2019
I see in your original post, you sent us a photo showing a portion of the balance. Could we have you send us a photo of the balance that is still intact on the other side of the window? We need to see the complete balance showing both nylon attachment ends and if there are any stampings or marking on the balance, please let us know that information as well. |
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Bob from SWISCO responded:
March 15, 2019
Thank you! This looks like our Series 377 channel balance, but with an 18-1/2" long metal channel it will have to be a custom order. Fortunately, we have everything we need to get started. Just one last thing. You mentioned before that you have 8 windows. Would this be 16 balances? I'll have my colleague Tom email you an order link and price quote right now for that quantity. If you wanted to change it, though, let us know here and we would be happy to do so. |
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Bob from SWISCO responded:
March 15, 2019
Ah, I see. I'm afraid we can only supply 2 at a minimum, since it's a custom order. Will that be okay? We usually recommend replacing both balances in a window at once anyway. I'll have Tom send an amended order link with that quantity. |
![How to Replace a Top Sash Guide [1080p]](../../images/videoThumbnails/107.jpg)
