coil balance removal and replacement

A home owner from new york says:
My window needs a new coil balance.
But, I cannot seem to be able to remove the sash
and I cannot get the coil out. Ant help
or advice
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Tom from SWISCO responded:
You mention you need a coil balance, but I see you were looking at our S600-29, which is a spiral balance. Can you confirm which it is you have? If you have the S600-29, watch the video below for instructions on removing it.
A quick learner from New York says:
I have a coil balance window
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Tom from SWISCO responded:
Gotcha. In that case, see this video instead. Hopefully it gives you all the information you need.
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