coil balance replacement

Quick Learner from pennsylvania
I came across your vedio on windown coik balance replacement. Thanks for making the video that eases layman's stress over window repair. I have a window bottom sash that measures 37.5 inch long and 31 in wide. The sash does not stay after being pulled up. I was told by a window repair service guy that the spring inside may have been broken. I don't know the brand of the window. How do I choose a coil banace part to replace?

Thank you very much in advance.
6 Replies
Tom
Tom from SWISCO
SWISCO
Expert

Hello! Coil balance assemblies can be tricky to identify since there are so many different components to a given set. The good news is that we can help you; if you can show me a clear picture of the pivot shoe used in your assembly, I feel confident that I can tell you everything else that goes with it and whether or not we sell a good match.

I may ask for additional information to narrow down the possibilities further, but just a picture of the pivot shoe will give me a lot of mileage to start and at least get us in the right direction. Please let me know if that would be possible.

Quick Learner from pennsylvania
Thank you for the reply. I don't know how to get to the pivot shoe. There is little I can see by the window frame. Attached a photo taken from the bottom of a window that has the same design as the one that needs fixing.

Needs a bit more guidance here.

Thanks much.
1 user uploaded image
Tom
Tom from SWISCO
SWISCO
Expert

Sure, I'll do my best to help. The first place you want to start is to remove the sash from the frame so that we can get a clear look at the shoe. To do this, raise the sash up a few inches, then tilt it in, as if you were cleaning it. Once it's tilted in you should be able to twist it out.

Once the sash is out, you can just take a picture of the shoe as it looks in the track and I should probably be able to identify it from that alone. However if it's a particularly strange style, I may ask you to remove it entirely. Just something to keep in mind.

If you haven't already, I highly recommend watching the video below. This will show you how to remove both the sash and balance assembly for replacement, and, in our case, identification.

Quick Learner from pennsylvania
The window is very heavy. I will need a helping hand and get back to you later. Thank you.
Tom
Tom from SWISCO
SWISCO
Expert

Sounds good! We're here to help whenever you need it.

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