Hi there, I need to replace several window counterbalance parts and popout clips. The photos show one for a small window. If I can find replacements, I will order several more for different sizes. The popout clips are also broken or missing. These windows are at least 17 years old, when we bought this house from a previous owner. The only manufacturer label on the part (shown in picture) shows "10 4 L J CALDWELL".
Thank you so much in advance for your help. Kent
Hello,
We should be able to provide replacement balances for you but it will need to be a custom order due to the length of your balance. With this combination of attachments, you could have either an S380 or S385 channel balance. You need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. The metal channel of your balance should be 11" long based on your stamp number but please confirm so that we can make sure that you get the correct balance.
We'll also need to know which series you'll need based on the diagram below, as well as the quantity that you'd like to order to get started. Thank you!
Thanks for the additional information. It sounds like you'll need our S385 channel balance. The depth of the bottom attachment is 1-3/32" but they often wear down a bit over time. The S385-14 and S385-23 can be found on our website, but we'll need to send you a special order link for the 11" balances since we don't carry balances that small as stock items.
As for your top sash guide, take a look at our 18-008H and make sure that the dimensions listed on our product page match up to your guide. Thank you!
I'm glad everything checked out. We emailed you the custom order link yesterday to start your order. Check your spam folder if you don't see it in your inbox. Thank you!
The option that you need to choose is based on the stamp on the back of your balance. Each length will have a different stamp on the metal channel that indicates the spring strength needed to keep the window open.
