All 3 handles for the 3 cranks for our living room window do not work. They were installed by Window Wizards who are now out of business. Do you have a replacement part for this crank. As you can see the handle does not work.
I do not have the paper work for window wizards because we were told that these cranks could never be replaced and that we would have to purchase a new casement window.
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Tom from SWISCO responded:
November 12, 2019
Looks like you have an old Roto type operator that used a "male" hex-type handle. Specifically, it used our 39-226. This may very well work for you as-is, but there's one issue to consider. You see, the 39-226 plugs into your operator and is held in place by a black metal collar on the inside rim of the hole. However when these come out, it's usually because that black collar has broken. If that's the case for you, then you can't just put a new handle in there. You'd need an all new operator. You could still use the 39-226 if you pad out the stem with scotch tape, but that's obviously just a temporary solution. If that's no good, show me a picture of the operator fully removed from the window. That will allow us to determine exactly what Roto operator this is. Depending on what you have, there may be further issues; Roto has discontinued many of their operators and they can no longer be acquired. Don't worry about that now. We'll cross that bridge when we get there! For now, just let me know your thoughts on the 39-226 and whether you want to replace the operator. If you do, we'll have to see it out. |
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Tom from SWISCO responded:
November 13, 2019
Ah, perfect, this is a huge help. I know exactly what this is. Take a look at our 39-325 and 39-326. You have an older version of these two operators. The manufacturer decided to change the style from a hex type, like what you have, to the more common round, ridged spline type. I'm honestly not sure why they made the change, but here we are. All that said, I'm very confident these two products will work for you. However you'll also need a new handle type to fit the new spline; I recommend our 39-205. We also carry the 39-534 bracket, in case you needed it. Yours is probably in good condition and can be reused, but I thought I'd mention it. |
