different length channel ballance

A contractor from El Paso, TX. says:
I have what looks like a S380-14 inch compairing measurments.
However, mine measures 14 5/8 inches. will this be an issue.
Thank you in advance.
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Tom from SWISCO responded:
Hey, Tim. First, make sure you're only measuring the metal channel. Do not include the nylon attachments in your measurement.

If you are measuring the metal channel, then I think you may have something other than the Series 380 balance. Please take a few pictures of your top and bottom nylon guides, to start, and we can work from there.
A quick learner from elpaso texass says:
Hi Tom, Thanks for your fast responce. the measurements I sent are of the metal only. So now I'am attempting to send some photos.
Thanks, Tim
User submitted photos of a window balance.
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Donna from SWISCO responded:
Thanks, Tim, this is everything we need to get started. I will email you a custom ordering link shortly.
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