double hung window

A contractor from 01701 says:
7/8 insulated glass
com who installed American Window and door out of Pawtucket RI. no longer around.
User submitted image of their window hardware.
Profile picture of Paul
Paul from SWISCO responded:
I'm not sure what this balance is. Could you show me a picture of the shoe at the bottom? That will help us find the best match. Thanks!
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