Tom from SWISCO responded:
January 19, 2023
I'm afraid I don't know exactly what it is you're looking for. Would it be possible to see a photo of the part in question? It sounds like you might be referring to the top sash guide, which is a plastic cap installed on the top corners of the sash. They keep the balance in place as the window operates. If this is accurate, then I need you to remove an undamaged version and show me a clear shot of the front an side. Think of it like a mugshot. If I'm wrong, please supply photos of the part in question so that I have a better idea of what you need. |