drawers not fitting flush in dresser

A handy person from Helena, AL says:
I have at least one dresser drawer component(Haverty's Marseille collection) that my son broke when he climbed on it trying to reach the top of the dresser. I have determined that I need a Kenlin 32-076 drawer case runner - one of mine is definitely broken. I cannot find any other drawer pieces that need replacing, however, several other drawers are not fitting flush into the dresser. Can you offer any advice on troubleshooting what I can do to figure out what's wrong and ultimately fix this? I'm so glad I found your site and have needed to address this issue for a long time! Many thanks for your help!
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Mike from SWISCO responded:
The first step would be to make sure the drawers are properly installed in the tracks. Then, make sure your track and/or track hardware is not worn or damaged.
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