failed windows

A handy person from North Canton, Ohio says:
March 21, 2021
This is at my daughter's newly purchased house (built in 1928), so I am not onsite to look further, until I return. There are five windows that the lower sash falls. This one I photographed looks to me that the shoe is broken and needs replaced. I have yet to really look at anything else yet. I could not find any identifying labels to determine the window brand. I am barely just starting my journey to repair the windows, but if you can offer any insight, at this point, I would appreciate it. Thanks
Thumbnail of the uploaded file named IMG_1831.jpg
Thumbnail of the uploaded file named IMG_1833.jpg
A handy person from North Canton, Ohio says:
March 21, 2021
The windows are double hung vinyl and tilt for cleaning.
Profile picture of Tom
Tom from SWISCO responded:
March 23, 2021

We can definitely help with this. If all you need is a new pivot shoe, then you could start by considering our 15-121. Just going by the physical design of the original, it looks just about identical. However you will need to consider the width and thickness. If those are off by even a little bit, then it won't fit in your track. You have to measure the original to confirm.

Start there and let me know how you do. We also have a few videos that you may find helpful, which I'll associate with this page.
Pivot Shoe, 9/16" Thick
Pivot Shoe, 9/16" Thick
15-121
$2.37
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.