So I have never locked my storm door in all these years and when I decided to start I stuck the key in the lock on the outside handle and the key pulled out the lock from the handle about 1/2". It won't go back in and I can't lock from the outside. But the mechanism can be locked from the inside. It's that protruding piece that is stuck out on the outside. (see three pics attached ) What do I need to fix this. At first my handy man thought we might have to get the new mortise but now he thinks it might just need a new outside handle with a new key. Anyway, this is the style of the handle and it is antique brass I think. Please davise asap.
Thank you. Jeri
Was wondering if I could get a response today possibly? Thank you.
Jeri
Was wondering if I could get a response today possibly? Thank you. Re reference # D22933
Jeri
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Emily from SWISCO responded:
September 8, 2021
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Emily from SWISCO responded:
October 5, 2021
It sounds like the mortise lock might be the issue. I'm not familiar with this particular handle set, but with most storm door handles there should be a set screw inside the handle that disassembles the handle. If you're still having trouble, we suggest contacting a local professional for assistance. |
We have a Pella almond storm door and bought from you item # 40-191 which was perfect except I have to order the lock only for the door. What item in Satin nickel do you have for the lock only?
Ron
